FAQs

 1. How long will it take to receive my order?

We are thankful for your order and are working quickly to ensure a timely delivery.  We will do everything we can to get your order to you as soon as possible. Online orders may take up to 7 business days to process and ship depending on order volume, destination, and product availability date. Please allow for longer delivery times due to the recent Covid-19 impacts to shipping partners.

We will send tracking information to allow you to track your order once shipped. If you need additional information please reach out to the R3BEL Support Team [admin@beyourownrebel.com] and we would be happy to assist you.

2. I would like to return / exchange my purchase. How do I go about doing this?

At R3BEL, customer satisfaction is job one. We want you to be happy with not only your order but overall R3BEL experience. R3BEL has a 30 day from the date of purchase return policy.

Our team is here to help you with your returns / exchanges.  Reach out to our R3BEL Support Team [admin@beyourownrebel.com] and advise that you would like to return or exchange a recent purchase. Please provide the following details about your purchase:

• Your first / last name

• Order number

• Item being returned / exchanged

• Description of your request, e.g., need a Larger size

The team will work with you to understand the issue and how we can help to resolve it.

3. My order was never received. What do I need to do?

We are here to help. Send us the details of your order, e.g., order number, your name, etc to our R3BEL Support Team [admin@beyourownrebel.com] . They will research your request to confirm the order was shipped and when you should expect to receive it. If for some reason your order is lost, R3BEL will work with you to replace it.